BINGSERV MOVING LABOR LLC

Terms of Service

Last updated: June 22, 2026

Please read these Terms before submitting a request or booking service. By submitting a request, confirming service, or allowing service to begin, you agree to these Terms.

These Terms of Service apply to BingServ Moving Labor LLC, BingServ.com, Moving.Contractors, Pronghorn Express, and any related estimate request, booking request, confirmed service, moving labor service, in-home labor service, packing service, unpacking service, assembly service, disassembly service, cleanout labor, dumpster loading labor, general labor, courier request, delivery request, emergency courier request, provider application, provider profile, website form, text message, email, phone call, online communication, or other service-related interaction.

For purposes of these Terms, “BingServ,” “we,” “us,” and “our” means BingServ Moving Labor LLC, including its service divisions, websites, systems, office communications, and Pronghorn Express where applicable.

For purposes of these Terms, “customer,” “you,” and “your” means the person or entity requesting, booking, approving, receiving, paying for, or benefiting from services.

By submitting a form, requesting an estimate, booking service, confirming service, allowing service to begin, communicating with BingServ, using the website, using Pronghorn Express, or accepting services, you acknowledge that you have read, understood, and agreed to these Terms.

1. Labor-Only Service

BingServ Moving Labor LLC provides labor-only services unless a separate written agreement clearly states otherwise.

BingServ does not provide moving trucks, box trucks, trailers, vans, pods, containers, rental vehicles, storage units, transportation services, or driving services as part of standard moving labor.

Customers are responsible for renting, arranging, driving, insuring, operating, loading access to, parking, returning, and complying with all requirements for their own truck, trailer, pod, container, storage unit, rental vehicle, or transportation method.

BingServ providers do not drive customer vehicles, rental trucks, commercial vehicles, trailers, or other transportation equipment.

The customer remains responsible for transportation, routing, truck rental, storage access, parking, tolls, fuel, breakdowns, tickets, tow risks, road restrictions, driving decisions, transit conditions, and any issue related to transport.

2. No Carrier or Transportation Custody for Moving Labor

BingServ is a moving labor and service coordination company.

For standard moving labor, BingServ does not operate as a household goods carrier, freight carrier, motor carrier, trucking company, delivery carrier, or transportation broker.

BingServ does not take custody of customer goods for transportation during standard moving labor services.

BingServ does not assume carrier liability for goods in transit.

Once items are loaded into a customer truck, trailer, pod, container, storage unit, or vehicle, the customer is responsible for transport, driving, road movement, shifting, vibration, access, security, and unloading conditions unless BingServ is separately contracted in writing for a specific Pronghorn Express courier service.

3. Pronghorn Express Service Scope

Pronghorn Express is a courier and expedited delivery service division for approved direct pickup and delivery requests.

Pronghorn Express requests are separate from standard moving labor and are only accepted after review and confirmation.

Pronghorn Express does not transport passengers.

Pronghorn Express does not transport animals, medical emergencies, hazardous materials, illegal items, regulated goods, firearms, ammunition, explosives, controlled substances, biohazards, human remains, live organs, medical specimens, or any item that BingServ determines to be unsafe, unlawful, unsuitable, undisclosed, or outside service scope.

Pronghorn Express may decline any request based on distance, timing, item type, size, weight, weather, traffic, safety, access, customer conduct, legal restrictions, provider availability, or incomplete information.

Submitting a Pronghorn Express request does not guarantee acceptance, pickup, delivery, timing, route, price, or provider availability.

4. No Guaranteed Delivery Time Unless Confirmed in Writing

Pronghorn Express may provide estimated pickup and delivery windows.

These windows are estimates unless BingServ expressly confirms a guaranteed delivery deadline in writing.

Pronghorn Express is not responsible for delays caused by traffic, weather, road closures, police activity, accidents, vehicle problems, customer non-readiness, wrong addresses, missing access codes, locked buildings, recipient unavailability, loading delays, pickup delays, drop-off delays, third parties, platform errors, or events outside BingServ’s reasonable control.

The customer is responsible for ensuring that pickup and drop-off locations are ready, legally accessible, and staffed by someone authorized to release or receive the item.

5. Pronghorn Express Item Disclosure

Customers must fully and accurately disclose the item or items being transported by Pronghorn Express.

This includes item type, size, weight, quantity, value, fragility, packaging, handling requirements, pickup conditions, drop-off conditions, deadlines, contact names, access details, and any legal or safety concerns.

Pronghorn Express may refuse, stop, return, or cancel a courier request if the actual item differs from what was disclosed.

Pronghorn Express is not responsible for delay, refusal, cancellation, missed deadlines, additional costs, or incomplete delivery caused by inaccurate, incomplete, misleading, or late information from the customer.

6. Customer Packaging Responsibility for Courier Items

Unless BingServ expressly agrees otherwise in writing, the customer is responsible for properly packaging, sealing, labeling, cushioning, protecting, and preparing all courier items before pickup.

Pronghorn Express is not responsible for damage caused by poor packaging, weak boxes, loose lids, leaking containers, improper wrapping, unsealed items, fragile items without protection, temperature-sensitive items, pressure-sensitive items, or items not suitable for courier handling.

BingServ may refuse pickup if an item is not safely packaged.

If the customer requests transport anyway, the customer assumes the risk.

7. High-Value, Fragile, Time-Sensitive, and Special Items

Customers are responsible for identifying high-value, fragile, irreplaceable, sentimental, legal, medical, business-critical, temperature-sensitive, confidential, or time-sensitive items before service is accepted.

BingServ may refuse these items or require additional written approval.

BingServ does not guarantee replacement value, sentimental value, business value, lost income, lost opportunity, missed event value, missed deadline value, or consequential losses related to any item.

To the fullest extent permitted by law, any responsibility for a service issue is limited to the amount paid to BingServ for the specific service at issue, unless a different limit is required by law.

8. Booking Requests Are Not Final Until Confirmed

Submitting a form, estimate request, booking request, courier request, provider request, or message does not create a confirmed appointment.

A service is only confirmed after BingServ office review and confirmation by text, email, phone, admin message, or other written communication.

BingServ may decline, modify, reschedule, pause, or cancel any request if the scope, timing, location, access conditions, provider availability, customer information, safety concerns, legal concerns, customer conduct, item type, or service details make the request unsuitable.

Automated estimates, website responses, form submissions, app messages, and text replies are not final confirmations unless clearly stated as confirmed by BingServ.

9. Estimates Are Not Final Bills

Any estimate provided by BingServ is based on the information supplied by the customer.

Final billing is based on actual completed billable time, service conditions, crew size, materials, scope changes, access difficulty, travel between stops where applicable, waiting time, delays, and additional services requested or required.

Estimates may change if the customer’s information is incomplete, inaccurate, understated, unclear, misleading, forgotten, changed, or expanded before or during the job.

BingServ may adjust the service plan, crew size, estimated time, provider assignment, price, or final invoice if the actual job differs from the information provided.

10. Customer Responsibility to Disclose Full Scope of Work

Customers are required to provide complete, accurate, and honest information about the full scope of the requested service before the job is confirmed.

This includes, but is not limited to:

  • the amount of furniture, boxes, bags, bins, loose items, and household goods
  • all pickup, unload, storage, garage, basement, attic, shed, or extra stop locations
  • stairs, number of flights, walk-ups, elevator access, elevator restrictions, and long carries
  • parking distance, truck placement, driveway access, loading dock access, and building access
  • heavy, oversized, fragile, awkward, or specialty items
  • appliances, safes, file cabinets, exercise equipment, pianos, marble, glass, commercial items, or unusually difficult items
  • disassembly, reassembly, packing, wrapping, sorting, cleanout, or extra labor needs
  • building rules, time restrictions, certificate requirements, elevator reservations, or move-in/move-out restrictions
  • any condition that may reasonably increase time, difficulty, risk, crew size, equipment needs, or cost

BingServ estimates, bookings, provider assignments, crew size, time windows, and pricing are based on the information provided by the customer before confirmation.

If the customer leaves out, understates, forgets, changes, or adds information that materially increases the scope, time, difficulty, risk, or required labor, BingServ reserves the right to revise the estimate, revise the final bill, charge additional billable time, require additional providers, decline the added work, complete only the original confirmed scope, stop service after the original confirmed scope is completed, reschedule the added work as a separate service, or cancel/refuse service entirely.

Customers may not assume that undisclosed or newly added work will be completed simply because providers are already on site.

11. Undisclosed Extra Work Beyond One Additional Hour

If undisclosed, understated, forgotten, changed, or newly added work would reasonably extend the job by more than approximately one additional hour beyond the original confirmed scope, BingServ may refuse the added work, stop after completing the original confirmed scope, require the customer to schedule a separate service, or cancel the remaining work.

Examples include, but are not limited to:

  • “We forgot to mention there are four flights of stairs and no elevator.”
  • “There are also items in the basement, attic, garage, shed, or storage unit.”
  • “There are more boxes or furniture than originally stated.”
  • “There is another stop we forgot to mention.”
  • “The truck has to park much farther away than expected.”
  • “The elevator is unavailable, restricted, or not reserved.”
  • “There are additional heavy items, appliances, safes, or specialty pieces.”
  • “We also need packing, wrapping, sorting, assembly, or disassembly.”
  • “The building only allows moving during a limited time window.”
  • “The customer’s truck, pod, or storage unit is not ready.”

If service is delayed, extended, stopped, refused, rescheduled, or incomplete because the customer failed to disclose the full scope, the customer remains responsible for all billable time completed, minimum charges, time reserved, provider wait time, materials used, and any other applicable charges.

BingServ is not responsible for delays, incomplete service, customer inconvenience, truck rental issues, storage issues, building penalties, missed deadlines, or additional costs caused by incomplete, inaccurate, understated, or changed scope information provided by the customer.

12. Customer Must Provide Proper Access

The customer must provide safe, legal, and reasonable access to all service areas.

This includes parking, loading zones, building entry, elevator access, gate codes, storage unit access, driveway access, and any required permissions.

The customer is responsible for parking fees, tickets, towing risks, building fees, elevator fees, storage access fees, permits, certificates, and access-related delays.

BingServ is not responsible for delays caused by missing keys, locked buildings, inaccessible storage units, blocked driveways, unavailable elevators, truck rental delays, property restrictions, wrong addresses, unresponsive customers, missing gate codes, or customer failure to be ready.

13. Customer Must Be Ready for Service

The customer must be ready when providers arrive.

Unless packing services were specifically requested and confirmed, items should be packed, boxed, sealed, labeled, and ready to move.

Furniture should be emptied when appropriate.

Pathways should be clear.

Pets should be secured.

Children and bystanders should remain out of work areas.

Truck, trailer, pod, container, or storage access must be ready.

If the job is not ready, billable time may still begin at the scheduled arrival time or when providers are on site and available to begin.

14. Truck, Trailer, Pod, Container, and Storage Responsibility

The customer is responsible for selecting the correct truck, trailer, pod, container, or storage size.

BingServ is not responsible if the customer rents a truck, trailer, pod, container, or storage unit that is too small, unavailable, defective, unsafe, late, improperly parked, poorly placed, or unsuitable for the service.

The customer is responsible for truck condition, ramp condition, liftgate condition, fuel, rental agreements, insurance, roadside issues, parking, padlocks, access hours, and return requirements.

If a truck, pod, trailer, container, or storage unit is not ready or accessible, the customer may still be billed for waiting time, rescheduling, or partial service.

15. Loading, Packing, and Space Limitations

BingServ providers use reasonable labor judgment when loading, arranging, carrying, packing, stacking, or placing items.

The customer understands that loading a truck, trailer, pod, container, or storage unit involves movement, vibration, road conditions, shifting, pressure, and risk.

BingServ does not guarantee that all items will fit.

BingServ does not guarantee that a load will remain unchanged during transport.

BingServ does not guarantee that a truck, container, or storage unit can be packed in a way that prevents all shifting, rubbing, pressure, scratches, dents, breakage, or damage.

The customer is responsible for providing proper moving blankets, pads, straps, tie-downs, shrink wrap, boxes, tape, and protective materials unless BingServ has specifically agreed to provide materials.

16. Furniture Pads and Protective Materials

The customer is strongly encouraged to provide adequate furniture pads, moving blankets, straps, shrink wrap, mattress bags, TV boxes, picture boxes, and other protective materials.

If adequate protective materials are not available, the customer accepts increased risk of scratches, dents, rubbing, shifting, breakage, or other damage.

BingServ may decline to move or load certain items if proper protection is not available.

If the customer instructs providers to proceed without proper protection, the customer accepts the risk.

17. Item Condition and Pre-Existing Damage

Many household items, furniture pieces, appliances, boxes, and fixtures may have pre-existing weakness, wear, looseness, water damage, age-related brittleness, missing hardware, stripped screws, weak legs, loose veneers, cracked particle board, weakened joints, prior repairs, or hidden defects.

BingServ is not responsible for pre-existing damage, normal wear, weakened furniture, hidden defects, or items that fail during ordinary handling.

The customer should identify fragile, damaged, unstable, high-value, sentimental, antique, or unusually delicate items before work begins.

BingServ may photograph items, access conditions, trucks, loads, or property areas for documentation.

18. Fragile, Valuable, and Restricted Items

The customer is responsible for personally handling or separately protecting fragile, valuable, irreplaceable, sentimental, legal, medical, financial, or personal items.

This includes, but is not limited to:

  • cash
  • jewelry
  • watches
  • firearms
  • ammunition
  • medication
  • legal documents
  • passports
  • financial records
  • collectibles
  • antiques
  • artwork
  • electronics
  • computers
  • hard drives
  • personal records
  • cremated remains
  • family heirlooms
  • glassware
  • plants
  • animals
  • live items

BingServ may decline to move, pack, load, carry, deliver, transport, or handle restricted, unsafe, illegal, hazardous, highly fragile, or unusually valuable items.

19. Appliances, Plumbing, Water Lines, Gas Lines, and Electrical Connections

BingServ does not guarantee connection, disconnection, installation, removal, or servicing of appliances, plumbing, water lines, gas lines, electrical lines, ice maker lines, washer hoses, dryer vents, refrigerators, dishwashers, stoves, or similar systems unless specifically agreed in writing.

Customers are responsible for hiring licensed professionals where required.

BingServ is not responsible for leaks, water damage, gas issues, electrical issues, appliance malfunction, valve failure, hose failure, drain failure, old connections, brittle lines, missing parts, or damage caused by pre-existing or improperly maintained systems.

If a customer requests that an appliance be moved, disconnected, reconnected, shifted, lifted, or accessed, the customer accepts the risk of leaks, connection failure, floor damage, water damage, valve failure, or appliance issues unless caused solely by clear gross negligence.

BingServ providers may refuse appliance-related work if it appears unsafe, outside scope, or likely to cause damage.

20. Walls, Floors, Doors, Railings, Driveways, and Property Conditions

Moving labor can involve tight turns, stairs, hallways, doors, elevators, ramps, driveways, lawns, floors, walls, trim, railings, and other property areas.

The customer is responsible for identifying fragile, newly painted, weak, loose, unstable, water-damaged, rotted, slippery, uneven, or delicate property conditions before service begins.

BingServ is not responsible for ordinary scuffs, minor marks, pre-existing defects, weak structures, loose railings, old flooring, soft ground, narrow access, unavoidable contact, or damage caused by unsafe or unsuitable property conditions.

BingServ may decline or stop work where access creates unreasonable risk.

21. Heavy, Oversized, Specialty, and Unsafe Items

Heavy or specialty items may require additional providers, special equipment, additional time, or professional specialists.

This may include, but is not limited to:

  • safes
  • pianos
  • gun safes
  • commercial equipment
  • appliances
  • exercise machines
  • large armoires
  • oversized couches
  • marble
  • stone
  • glass
  • pool tables
  • hot tubs
  • machinery
  • unusually heavy boxes
  • items over safe lifting limits

BingServ may decline to move any item that appears unsafe, overweight, inadequately prepared, impossible to move safely, or outside the confirmed service scope.

If the customer failed to disclose heavy or specialty items, the estimate may change or service may be declined.

22. Stairs, Long Carries, Elevators, and Difficult Access

Stairs, long carries, elevators, narrow hallways, steep driveways, poor parking, distant truck placement, storage units, third-floor access, walk-ups, and other difficult access conditions increase time, risk, and cost.

The customer must disclose these conditions before confirmation.

BingServ may revise estimates, add billable time, require more providers, or decline work if access conditions differ from what was provided.

23. Weather and Outdoor Conditions

Weather may affect safety, timing, access, and service completion.

Rain, snow, ice, wind, mud, darkness, heat, cold, flooding, blocked access, or unsafe outdoor conditions may result in delay, rescheduling, partial completion, or cancellation.

BingServ is not responsible for weather-related delays, wet items, slippery conditions, muddy access, water exposure, or damage caused by weather unless caused by clear gross negligence.

The customer is responsible for preparing safe access and protecting items from weather.

24. Infestations, Biohazards, Feces, Unsanitary Conditions, and Right to Refuse Service

BingServ and its independent providers reserve the right to refuse, stop, pause, reschedule, or cancel service at any time if the service location, items, truck, trailer, pod, container, storage unit, basement, attic, garage, dumpster area, courier item, packaging, pickup location, drop-off location, or surrounding property contains or appears to contain unsafe, unsanitary, contaminated, infested, hazardous, or biohazard conditions.

This includes, but is not limited to:

  • fleas
  • bed bugs
  • roaches
  • lice
  • mites
  • rodents
  • rodent droppings
  • animal urine
  • animal feces
  • human urine
  • human feces
  • vomit
  • blood
  • bodily fluids
  • used needles
  • medical waste
  • spoiled food
  • garbage contamination
  • mold
  • sewage
  • strong contamination odors
  • hoarding-related hazards
  • dead animals
  • animal nests
  • insect nests
  • contaminated furniture, mattresses, rugs, boxes, clothing, or household goods

Customers are responsible for disclosing any known or suspected infestation, contamination, biohazard, pest issue, animal waste, human waste, mold issue, sewage issue, or unsafe sanitary condition before scheduling service.

BingServ providers are not required to enter, touch, move, pack, load, unload, carry, clean, dispose of, deliver, transport, or work around contaminated, infested, hazardous, or biohazard materials or conditions.

If such conditions are discovered before or during service, BingServ may refuse the affected items, refuse the affected area, stop work entirely, require professional remediation, require pest treatment, require cleaning before service continues, reschedule the job, or cancel the job.

If service is stopped, delayed, or canceled because the customer failed to disclose infestation, feces, urine, biohazards, contamination, or unsafe sanitary conditions, the customer may still be responsible for minimum charges, time already worked, time reserved, travel-related charges where applicable, provider wait time, materials used, and any other costs incurred by BingServ.

BingServ is not responsible for moving, spreading, treating, cleaning, removing, containing, or remediating fleas, bed bugs, roaches, rodents, mold, feces, urine, bodily fluids, sewage, biohazards, odors, or contamination.

BingServ is not responsible for damage, delay, refusal of service, rescheduling, disposal issues, contamination spread, pest transfer, or additional costs caused by undisclosed infestation, contamination, biohazard, pest, feces, urine, mold, sewage, or unsafe sanitary conditions.

Customers agree not to request or pressure BingServ providers to handle unsafe, contaminated, infested, or biohazard materials. Providers may leave the site if they reasonably believe conditions create a health, safety, contamination, or infestation risk.

25. Safety and Right to Refuse Service

BingServ may refuse, pause, stop, reschedule, or cancel service at any time due to:

  • unsafe conditions
  • hostile behavior
  • threats
  • harassment
  • intoxication
  • illegal activity
  • hazardous materials
  • unsafe items
  • unsafe property
  • lack of access
  • undisclosed heavy items
  • undisclosed stairs or long carries
  • undisclosed infestation or contamination
  • dangerous weather
  • animals not secured
  • unreasonable customer demands
  • scope materially different from request
  • provider injury risk
  • lack of proper equipment
  • lack of protective materials
  • any condition BingServ reasonably believes creates unacceptable risk

If service is stopped due to customer conduct, unsafe conditions, undisclosed information, or changed scope, the customer may still owe payment for time worked, time reserved, waiting time, travel where applicable, materials used, or other incurred charges.

26. Independent Providers

BingServ may coordinate services through approved independent providers.

Independent providers are not employees of the customer.

Independent providers are expected to follow BingServ service standards, safety rules, customer communication rules, and completion procedures.

Provider availability may affect scheduling and confirmation.

BingServ may assign, replace, remove, or substitute providers when needed for scheduling, safety, reliability, conduct, route efficiency, availability, or operational reasons.

Customers may not hire, pay, direct, solicit, threaten, or privately contract with providers outside the BingServ process for the same service unless expressly permitted by BingServ.

27. Rates, Minimums, and Billing

Rates, minimums, team size, service categories, and additional charges are stated on the website, estimate, booking confirmation, invoice, or direct communication.

Unless otherwise stated, service is billed based on the confirmed rate structure and actual completed billable time.

Minimum charges apply.

Additional time may be billed in increments stated by BingServ.

Customer-requested scope changes, delays, waiting time, additional stops, packing, disassembly, assembly, long carries, stairs, difficult access, extra labor, special handling, and undisclosed conditions may increase the final bill.

28. Payment Due Upon Completion

Payment is due upon completion of service unless BingServ agrees otherwise in writing.

BingServ may send a payment link, invoice, or other payment instruction after service completion.

The customer agrees to pay promptly.

Failure to pay may result in collection activity, late fees where permitted, service denial, account restriction, cancellation of future services, or other lawful remedies.

Tips are optional and separate from required service payment.

29. Completion Review and Service Concerns

At or after completion, BingServ may collect provider completion notes, start time, finish time, billable hours, photos, service concern notes, customer payment status, and other job-related documentation.

Customers should report service concerns as soon as possible.

Delayed reports may limit BingServ’s ability to investigate.

BingServ may request photos, written details, receipts, item information, item age, condition information, prior damage information, customer instructions, or other documentation before reviewing a concern.

BingServ does not guarantee reimbursement, repair, replacement, refund, discount, or claim approval.

30. Damage, Delay, and Limitation of Responsibility

BingServ providers are expected to use reasonable care.

However, moving labor, packing, loading, unloading, assembly, cleanout labor, courier work, and in-home labor involve inherent risks.

The customer acknowledges that scratches, dents, shifting, breakage, scuffs, delay, access issues, weather issues, loose parts, weak items, and other problems can occur even when reasonable care is used.

BingServ is not responsible for indirect, incidental, special, emotional, sentimental, punitive, lost-profit, lost-opportunity, business interruption, rental, hotel, replacement-use, missed deadline, missed event, spoiled plan, lost customer, lost sale, or consequential damages.

BingServ is not responsible for damage caused by customer instructions, insufficient materials, poor packing by others, defective furniture, pre-existing damage, unsafe property, weather, transportation, truck movement, road vibration, customer driving, third parties, storage conditions, undisclosed risks, or incomplete customer information.

To the fullest extent permitted by law, BingServ’s responsibility, if any, is limited to the amount paid to BingServ for the specific service at issue, unless otherwise required by law.

31. Customer Instructions and Assumption of Risk

If a customer instructs BingServ providers to proceed with a task that providers believe may involve risk, BingServ may decline.

If providers proceed at the customer’s request after the risk is identified, the customer accepts responsibility for the risk.

This includes tight stairways, oversized furniture, insufficient pads, weak furniture, appliance movement, difficult access, weather exposure, contaminated conditions, poor packaging, fragile items, and other conditions likely to cause damage or delay.

32. Packing and Unpacking Services

Packing and unpacking must be specifically requested and confirmed.

Packing time depends on item volume, customer readiness, supplies, fragile items, room conditions, and customer instructions.

BingServ does not guarantee that customer-supplied boxes, bins, bags, tape, or packing materials are adequate.

BingServ is not responsible for damage caused by defective boxes, overpacked boxes, underprotected items, customer-packed items, old containers, loose items, or items packed before BingServ arrived.

33. Assembly and Disassembly

Assembly and disassembly services must be specifically requested or approved.

BingServ does not guarantee successful assembly or disassembly of items with missing hardware, stripped screws, damaged parts, poor instructions, prior incorrect assembly, weak materials, particle board, old furniture, or manufacturer defects.

The customer is responsible for providing hardware, tools, manuals, parts, and safe work space unless otherwise agreed.

BingServ may decline assembly or disassembly that is unsafe, outside scope, or likely to damage the item.

34. Cleanout and Dumpster Loading Labor

Cleanout labor and dumpster loading are labor-only services.

The customer is responsible for dumpster rental, disposal rules, prohibited items, property access, permits, hazardous materials, and final disposal.

BingServ does not haul away junk unless separately agreed.

BingServ may decline hazardous, illegal, biohazard, chemical, medical, pest-infested, mold-contaminated, contaminated, feces-contaminated, urine-contaminated, sewage-contaminated, or unsafe materials.

35. No Hazardous or Illegal Items

Customers may not request BingServ or Pronghorn Express to move, carry, pack, load, unload, deliver, dispose of, transport, or handle illegal, hazardous, unsafe, toxic, explosive, biohazardous, regulated, or prohibited items.

BingServ may refuse service immediately if such items are discovered.

The customer is responsible for any costs, damages, penalties, injuries, contamination, cleanup, delays, or legal issues resulting from prohibited items.

36. Pets, Animals, Children, and Bystanders

Customers are responsible for securing pets, animals, children, and bystanders away from work areas.

BingServ is not responsible for injury, escape, stress, interference, or incidents involving unsecured pets, animals, children, guests, neighbors, tenants, landlords, building staff, or bystanders.

BingServ may stop work if animals, children, or bystanders create unsafe conditions or interfere with the service.

37. Third Parties and Property Managers

Customers are responsible for coordinating with landlords, tenants, property managers, storage facilities, building staff, family members, roommates, buyers, sellers, recipients, pickup contacts, drop-off contacts, and any other third party involved in the service.

BingServ is not responsible for delays, refusals, denied access, changed instructions, disputes, lockouts, missing keys, unavailable contacts, building penalties, or conflicting instructions caused by third parties.

If multiple people give conflicting instructions, BingServ may pause or stop service until the customer provides clear direction.

38. Cancellations, Rescheduling, and Delays

BingServ may apply cancellation, rescheduling, waiting time, or minimum charges where permitted and communicated.

Customers should notify BingServ as early as possible if plans change.

BingServ may reschedule or cancel due to weather, provider availability, safety issues, customer non-response, incomplete information, failed confirmation, route issues, vehicle issues, app issues, or service conditions outside the original request.

39. Communication by Text, Email, and Phone

The customer agrees that BingServ may contact them by text message, email, or phone regarding estimates, bookings, confirmations, service updates, arrival coordination, provider communication, payment links, completion notices, support, and follow-up.

Message frequency may vary.

Message and data rates may apply.

The customer may reply STOP to opt out of SMS where applicable, or HELP for assistance.

Opting out of required service communication may limit BingServ’s ability to provide service.

40. Photos, Documentation, and Records

BingServ may document service conditions with photos, notes, timestamps, provider reports, customer messages, payment records, completion information, route information, pickup/drop-off information, and job-related records.

Documentation may be used for service review, billing, training, safety, dispute resolution, legal compliance, and operational records.

BingServ may retain photos and incident-related records for internal review.

41. Customer Conduct

Customers must treat BingServ office personnel, providers, contractors, and representatives respectfully.

Threats, harassment, abuse, discrimination, intimidation, unsafe demands, deception, non-payment, or hostile conduct may result in refusal of service, cancellation, removal from the platform, or other action.

BingServ may decline future service to any customer who creates unsafe, abusive, deceptive, high-risk, or non-payment issues.

42. No Warranty of Perfect Outcome

BingServ aims to provide reliable service, but does not guarantee a perfect outcome, exact completion time, exact estimate, exact provider availability, exact arrival time, perfect packing, perfect loading, zero damage, zero delay, zero customer inconvenience, or that all requested work can be completed.

Service depends on conditions, customer readiness, provider availability, access, item condition, weather, traffic, customer accuracy, and scope accuracy.

43. Website, App, Automation, and Third-Party System Errors

BingServ uses website forms, apps, email, SMS, automation, payment links, maps, calendars, third-party providers, and payment processors.

Technical errors, delays, missed messages, spam filtering, carrier issues, payment processor issues, calendar issues, app errors, map errors, form errors, or automation failures may occur.

A form submission or automated message does not guarantee confirmation unless confirmed by BingServ.

Customers should contact BingServ directly if a request is urgent and confirmation has not been received.

BingServ is not responsible for losses caused by customer reliance on an unconfirmed automated submission.

44. Provider Applications and Moving.Contractors

Moving.Contractors and related provider application systems may be used to collect independent provider applications, profiles, onboarding information, and availability.

Submitting a provider application does not guarantee acceptance, assignments, earnings, schedule, provider status, job eligibility, or continued access.

BingServ may approve, deny, pause, remove, or restrict provider access at its discretion based on service needs, safety, reliability, customer experience, background, conduct, documentation, eligibility, availability, or operational concerns.

45. Severability

If any part of these Terms is found unenforceable, invalid, or limited by law, the remaining sections remain in effect to the fullest extent permitted by law.

46. Changes to Terms

BingServ may update these Terms of Service from time to time.

Updated terms may apply to future requests, bookings, services, provider applications, Pronghorn Express requests, and continued use of BingServ services.

Customers may be required to accept updated terms before receiving service.

47. Governing Law

These Terms are governed by the laws of the State of New York unless otherwise required by applicable law.

Any dispute shall be handled in the appropriate jurisdiction unless otherwise required by law.

48. Contact

BingServ Moving Labor LLC

Website: https://bingserv.com

Email: INFO@BINGSERV.COM

Phone: 833-307-1200

By submitting a request, confirming a booking, allowing service to begin, using Pronghorn Express, or using BingServ services, the customer acknowledges that they have read, understood, and accepted these Terms of Service.

By using BingServ Moving Labor LLC, BingServ.com, Moving.Contractors, or Pronghorn Express, you acknowledge that you have read, understood, and accepted these Terms of Service.
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